Animal Resource Center of the Inland Empire pet licensing
Why license?
In accordance with state and local laws, pet licenses are mandatory in the cities that the Animal Resource Centre of the Inland Empire serves. In fact, licenses are mandatory in nearly every community across North America. Why? Because licenses help keep pets and the communities they live in safe. DocuPet was brought on board to simplify and improve pet licensing to benefit not only pet owners like you, but the entire community. DocuPet makes it easy for the Animal Resource Centre of the Inland Empire to deliver a successful pet licensing program with a streamlined software and management solution that makes licensing a breeze for pet owners and administrators alike.
What will you need?
Licensing your pet will require specific information and proof. Having these items at the ready allows for the fastest experience. You have the option to upload a document as a saved or scanned file, or you may take a photo directly from your device on our upload page.
Payment
We securely process payment online and accept all major credit and debit cards as forms of payment.
Documents
Spay/Neuter proof
This document is required to qualify for the discounted rate and is only needed once and will be saved to your pet’s profile upon upload for future renewals. This proof declaring that your pet has been spayed or neutered may be in the form of a statement or receipt from the veterinarian, shelter, or clinic that performed the procedure.
Rabies vaccination proof
This document serves as a formal proof that your pet has received an approved rabies vaccine. A valid Rabies Certificate holds the following information:
- Owners Information
- Dogs Information
- Bottle Serial/LOT Number, Expiration date, Product used, and Manufacturer
- Vet Information, Clinic, License number and signature
Invoices, Sticker Books and Titers are not accepted.
How to license
Online
The fastest and easiest way to license or renew is right here. You'll create a profile for your pet, upload any necessary documents, process your license registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card. Each year, you just need to log in to your existing account and renew - it's super easy!
License a pet for the first time
I've never licensed a pet with the Animal Resource Centre of the Inland Empire before.
License nowIn-person
In person licensing is available at the following location(s) however it's important to know you will still receive your tag in the mail:
Don't forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.
Animal Resource Center (ARC) of Inland Empire:
1630 Shearwater, Ontario, CA 91761
If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!
Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the check should be made out to, where it should be mailed, and any required supporting documentation.
Pet license form
Phone
If you're unable to complete your pet's license online, you can contact our Customer Care team for assistance. Please note that licenses are primarily designed to be completed online, and phone support is intended for troubleshooting or special circumstances.
You must have up-to-date spay/neuter or rabies documentation on file. We can accept credit cards and Visa/Mastercard debit cards for payment.
DocuPet Customer Care: 1-877-239-6072
Hours of Operation:Monday-Saturday: 6:00 AM - 6:00 PM PST (excluding holidays)Sunday: 8:00 AM - 4:00 PM PST
License fees & details
Animal Resource Centre of the Inland Empire is contracted to issue licenses in the following communities
City of Ontario Fees & Details
Pet licenses are required for all dogs living in the City of Ontario. Licenses are available for 1 or 2 years and must be renewed prior to the expiration date. You will receive reminders from us about upcoming license expirations via mail, phone, and email.
| Dog Licenses | 1 Year Fee | 2 Year Fee |
|---|---|---|
| Altered Dog | $25.00 | $50.00 |
| Unaltered Dog | $100.00 | $200.00 |
| Senior Citizen (65+) Altered Dog | $5.00 | $10.00 |
| Senior Citizen (65+) Unaltered Dog | $55.00 | $110.00 |
- A standard replacement tag is available for a $5.00 fee.
- A valid rabies certificate is required to complete the licensing process. You must upload or present your certificates at time of purchase.
- A spay/neuter certificate is required to qualify for the discounted rate.
- All licenses expire the day they were purchased, 1 or 2 years in the future depending on the term of the license purchased, so long as the rabies vaccination remains valid for the duration of the chosen license. If your pet’s rabies vaccination expires prior to the selected license term, the license will expire on the rabies vaccination expiration date.
- When licensing a Certified Guide or Assistance Dog for the first time, licensing must be done in person. Future renewals may be done online once the status is verified.
- Pet owners must be 65 years of age or older to qualify for senior citizen rates.
- A late fee will apply 60 days following license expiration.
- Licenses are required for all dogs over 4 months of age.
City of Chino Fees & Details
Pet licenses are required for all dogs living in the City of Chino. Licenses are available for 1 or 2 years and must be renewed prior to the expiration date. You will receive reminders from us about upcoming license expirations via mail, phone, and email.
| Dog Licenses | 1 Year Fee | 2 Year Fee |
|---|---|---|
| Altered Dog | $25.00 | $50.00 |
| Unaltered Dog | $100.00 | $200.00 |
| Senior Citizen (65+) Altered Dog | $5.00 | $10.00 |
- A standard replacement tag is available for a $5.00 fee.
- A valid rabies certificate is required to complete the licensing process. You must upload or present your certificates at time of purchase.
- A spay/neuter certificate is required to qualify for the discounted rate.
- All licenses expire the day they were purchased, 1 or 2 years in the future depending on the term of the license purchased, so long as the rabies vaccination remains valid for the duration of the chosen license. If your pet’s rabies vaccination expires prior to the selected license term, the license will expire on the rabies vaccination expiration date.
- When licensing a Certified Guide or Assistance Dog for the first time, licensing must be done in person. Future renewals may be done online once the status is verified.
- Pet owners must be 65 years of age or older to qualify for senior citizen rates.
- A late fee will apply 60 days following license expiration.
- Licenses are required for all dogs over 4 months of age.
City of Montclair Fees & Details
Pet licenses are required for all dogs living in the City of Montclair. Licenses are available for 1 or 2 years and must be renewed prior to the expiration date. You will receive reminders from us about upcoming license expirations via mail, phone, and email.
| Dog Licenses | 1 Year Fee | 2 Year Fee |
|---|---|---|
| Altered Dog | $30.00 | $60.00 |
| Unaltered Dog | $60.00 | $120.00 |
| Senior Citizen (65+) Altered Dog | $7.50 | $15.00 |
| Senior Citizen (65+) - Unaltered Dog | $50.00 | $100.00 |
- A standard replacement tag is available for a $5.00 fee.
- A valid rabies certificate is required to complete the licensing process. You must upload or present your certificates at time of purchase.
- A spay/neuter certificate is required to qualify for the discounted rate.
- All licenses expire the day they were purchased, 1 or 2 years in the future depending on the term of the license purchased, so long as the rabies vaccination remains valid for the duration of the chosen license. If your pet’s rabies vaccination expires prior to the selected license term, the license will expire on the rabies vaccination expiration date.
- When licensing a Certified Guide or Assistance Dog for the first time, licensing must be done in person. Future renewals may be done online once the status is verified.
- Pet owners must be 65 years of age or older to qualify for senior citizen rates.
- A late fee will apply 60 days following license expiration.
- Licenses are required for all dogs over 4 months of age.
San Bernardino County Unincorporated Areas Fees & Details
Pet licenses are required for all dogs living in San Bernardino County Unincorporated Areas. Licenses are available for 1 year and must be renewed prior to the expiration date. You will receive reminders from us about upcoming license expirations via mail, phone, and email.
| Dog Licenses | 1 Year Fee |
|---|---|
| Altered Dog | $36.00 |
| Unaltered Dog | $120.00 |
| Senior Citizen (65+) Altered Dog | $24.00 |
- A standard replacement tag is available for a $5.00 fee.
- A valid rabies certificate is required to complete the licensing process. You must upload or present your certificates at time of purchase.
- A spay/neuter certificate is required to qualify for the discounted rate.
- All licenses expire the day they were purchased, 1 year in the future depending on the term of the license purchased, so long as the rabies vaccination remains valid for the duration of the chosen license. If your pet’s rabies vaccination expires prior to the selected license term, the license will expire on the rabies vaccination expiration date.
- When licensing a Certified Guide or Assistance Dog for the first time, licensing must be done in person. Future renewals may be done online once the status is verified.
- Pet owners must be 65 years of age or older to qualify for senior citizen rates.
- A late fee will apply 60 days following license expiration.
- Licenses are required for all dogs over 4 months of age.
- A Veterans/Disability Discount is available in Unincorporated San Bernardino County for pet owners with altered dogs. If you believe you qualify, please contact the ARC directly for more information. Future renewals may be completed online once the status is verified.
Frequently asked questions
HELP DESK
Still have a question that you have not been able to answer?
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
LICENSING OPTIONS, DATES, AND LOCATIONS
What is the refund policy on licenses?
Refunds may be granted if your pet has passed away, provided the request is submitted within 30 days of the license purchase date. After this period, we’re unfortunately unable to process a refund.
What jurisdictions does the Animal Resource Center of the Inland Empire provide licensing services for?
The Animal Resource Center of the Inland Empire provides licensing services for the cities of Chino, Montclair, and Ontario, as well as Unincorporated San Bernardino County.
Why does my pet's license expire on their rabies vaccination expiration date?
As per California State law, a pet license may not be valid at anytime a pet's rabies vaccination is expired.
Can I transfer a license if my pet passes?
License transfers may be granted in certain cases. Please visit the Animal Resource Center of the Inland Empire in person to learn more.
When does my pet's license expire?
Licenses expire at the end of the license term selected unless your pet's current rabies vaccination expiration date falls prior to the end of the term. A license cannot be valid at any time a pet's rabies is expired. If you provide new proof of rabies expiration extending beyond the original term selected prior to the license expiration date, your pet's license may be extended to the full term originally selected.
Where can I license in person?
You may license in person at the Animal Resource Center of the Inland Empire, located at 1630 Shearwater, Ontario, CA 91761.
When does my pet's temporary license expire?
Temporary licenses expire after 60 days. To convert a temporary license into a full license you must provide new proof of rabies expiration prior to the temporary license expiration date. If the newly provided rabies expiration date falls prior to the term end, the new license expiration date will be the same as the rabies vaccination expiration date.
How old does my pet need to be for me to license them?
All pets over the age of 4 months are required to be licensed.
When can I renew my pet's license?
You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact the Animal Resource Center of the Inland Empire directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.
FEES AND FINES
What is the processing fee?
A processing fee of $2.00 per license product applies to all online orders.
My pet has been designated as a dangerous dog or vicious dog and needs to pay a special rate. What do I do?
Please visit the Animal Resource Center of the Inland Empire in person if you are qualifying for this rate for the first time. They are located at 1630 Shearwater, Ontario, CA 91761. Once the team there verifies your designation you will be able to renew online in future years.
Why am I being charged a late fee?
Late fees come into effect if a license is not renewed within 60 days of the original expiration date.
What is the senior citizen age requirement?
Residents aged 65 and older may qualify for a senior citizen rate. To be eligible in Chino, Montclair, or Unincorporated San Bernardino County, your pet must be spayed or neutered.
My pet qualifies for the service animal rate. What do I do?
Please visit the Animal Resource Center of the Inland Empire in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.
Is there a discount for licensing multiple pets?
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
My pet has been spayed/neutered since I last purchased their pet license. How do I qualify for the discounted rate?
If your community requires proof of spay/neuter for your pet in order to receive a discounted licensing rate, you will need to upload the appropriate documentation stating that your pet has been spayed/neutered to your online account. Once the documentation has been approved by an administrator, you will be eligible to receive the new discounted rate. Otherwise, you can visit the Animal Resource Center of the Inland Empire in person at 1630 Shearwater, Ontario, CA 91761 and show proof of spay/neuter there.
I qualify for the veteran or disability rates. What do I do?
Veterans or individuals with a disability living in Unincorporated San Bernardino County may qualify for a reduced licensing rate if their dog is spayed or neutered. Please get in touch with the Animal Resource Center of the Inland Empire by calling (909) 321-1080 or emailing info@arcinlandempire.org to find out more.
ACCOUNT UPDATES
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account by editing your pet's profile and selecting 'Remove this Pet'.
My pet is no longer with me, but I’m still receiving renewal reminders?
We’re sorry! Unfortunately, unless you update your account to reflect that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with your licensing organization or our DocuPet customer service team to update your record.
TAGS
Will my pet receive a new free tag with every order?
No, each pet will only receive one free tag with their first license via DocuPet. This tag doesn’t expire. If you’ve already received a DocuPet tag, your furry friend is good to go! If you’d like a new tag, you can purchase a standard replacement tag or a new designer tag during the license order process or in our store.
How do I receive my tag if I don't have a current address?
Please visit the Animal Resource Center of the Inland Empire in-person located at 1630 Shearwater, Ontario, CA 91761, and they will be able to assist you.
CITY INFORMATION AND CITY ORDINANCES
Where can I find information about the pet licensing ordinance/bylaw?
Visit the following pages for information on licensing ordinances and bylaws in Ontario, Montclair, Chino, and Unincorporated San Bernardino County.
What species are required to be licensed?
The following species are required to be licensed: Dogs
Is there a limit to the number of pets I'm allowed to have?
Pet limits vary by jurisdiction: households in Ontario and Chino may have up to 4 pets, Montclair allows 2, and Unincorporated San Bernardino County permits 5.
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with the ARC Field Services team at (909) 321-1080.
DOCUMENT SUBMISSION
Where can I obtain a copy of my pet’s rabies or spay/neuter document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.
My pet is spay/neuter exempt, what do I do?
Spay/neuter exemptions are only available in Unincorporated San Bernardino County. To qualify, you must visit the Animal Resource Center of the Inland Empire in person and complete the required paperwork.
My pet is rabies exempt, what do I do?
You will need to complete the required paperwork and visit the Animal Resource Center of the Inland Empire in person to qualify for a rabies exemption.
I just adopted my pet, but the information on the rabies vaccination certificate does not match my information. What should I do?
If the rabies vaccination certificate does not match your information because the pet was adopted, we recommend contacting the Animal Resource Centre of the Inland Empire directly so their team can review and approve the documentation. We suggest reaching out to confirm that you have all required documentation, which may include adoption paperwork, in order to license your pet.
What documentation is required to purchase a license?
A valid rabies proof is required to purchase a pet license. A 60 day temporary license may be issued if you do not have rabies proof at the time of licensing. Proof of spay/neuter is required to receive the discounted altered rates.
How long does it take for my pet’s documents to be reviewed?
Documentation uploaded via the online system is reviewed within two to three business days.
Why do I have to upload a rabies and spay/neuter document for my pet?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.
Can I still license my pet if I don’t have the required documentation?
Yes! A temporary license can be issued while you gather your documents. Just follow one of the licensing methods listed above to get started. Please note that proof must be submitted before the temporary license expires, otherwise a new license will need to be purchased.
What are acceptable documentation types?
A rabies proof is required to prove that your pet has been vaccinated against rabies. A rabies proof identifying your pet as spayed/neutered or a spay/neuter proof may be accepted as documentation of sterilization.